Lastminute experiencing

I am very disappointed with my first experience with Lastminute. I booked a weekend at Disney, including tickets. When searching through the site, I clearly specified 3 adults and 1 child. The price calculator displayed the breakfast rate for 4 people. However, for mysterious technical reasons, the reservation was only confirmed for 2 adults, but the price remained the same as the one shown for 4. Unfortunately, I did not think to take screenshots.

I hadn’t thoroughly checked my confirmation email, focusing mainly on the dates. Upon our arrival at the hotel, we discovered that the reservation had been confirmed for only 2 people. We ended up paying an additional 600 euros, making Lastminute’s “advantageous” offer completely irrelevant compared to other agencies.

On Saturday, when we arrived at the hotel, it was impossible to contact Lastminute to resolve the issue. Later, I managed to reach them, and they promised an email follow-up, but I haven't received anything since.
This situation is disappointing and hard to believe, and I feel powerless due to the lack of support.

Has anyone else encountered similar difficulties with incorrect reservation details on Lastminute?

Hi.

Never used them - never heard of them..

A simple Google type search with my laptop shows several links for this business. Seemed like more negatives than positive comments.

Do a search using your own laptop and check the comments out. There were some links that included information for customers with complaints.

Some countries have something like the U.S. Better Business Bureau for reporting companies that fail to resolve problems.

• I book my own flights directly with the airline. Hotels depend on where I am going. I have booked rooms directly with hotels. If I went with a hotel booking website I would first check their reviews.

Sorry for your trouble.