Today, it is hard to process anything without the involvement of technology. We are using technology in daily life, and it has become an essential commodity. When the technology introduced the Machine learning concept, it literally took off.Conversational AI is the trending technology among the business sectors, and the most popular virtual assistants are Alexa, Siri, Bixby and Google assistant. Some of the startups like Clinc have successfully implemented these technologies to build a similar product according to their goals.
- Conversational AI is the use of chatbots, messaging apps and powers automated conversation between a business and customers. It can be text-based or voice-based. AI technology does not have its own brain but it can mimic as human conversations with a great level of accuracy. It helps to understand speech, text and respond as human.
- The main reason for this popularity is that because it provides numerous advantages to the business applications and can be used for customer retention and acquisition. Conversational AI developed with the aim to provide a better experience to the customer more efficiently and resolve their problems quickly.
- By using this technology, you could create user-friendly chatbots that help to generate leads and drive more sales. One of the common use of the conversational AI platform is to provide round-the-clock customer service. It is used to answer the questions, provide solutions and resolve problems.
- It is possible to customize your conversational AI platform, and you could provide the information to make it clear and accurate. The Clinc conversational AI platform supports Omni-channel that includes mobile apps, Alexa, and other messaging services. You can also try Interactive Voice Response (IVR) that never makes your clients or customers frustrated.
- The above-mentioned platform is the most powerful conversational platform that has 92% NLU accuracy rate. In which, this platform provides a human-like conversational experience to your customers. Also, one main advantage of this platform can be operated without any major technical knowledge.
- These types of platforms can be greatly utilized by the banking industry as they can provide human-like interactions to the customers and they will be more satisfied with the services.